Given the current environment, we understand you may need more time to return a purchase(s).
Our return policy has been extended to help serve you better during this time.
In-store purchases on or from 20th February 2020 will have an additional 30 days to return and/or exchange after stores re-open.
At Coach we seek the complete satisfaction of our customers. In the event that you find your online purchase unsuitable, we are pleased to offer you a full refund on your online order via the Free Online Return Service under the following conditions
If the returned merchandise does not meet the criteria above, the refund will be declined and the products will be returned to you
If you need to make a return of your online order, simply follow the instructions below:
Registered users can print the postage label, view Return Requests, and Status of each Return from your account. Please ensure you are logged in when you request your Return.
Please note that all orders purchased using Paypal and Afterpay can only be returned for a refund via our Online Returns process. Orders made with Paypal and Afterpay may not be exchanged in-store and must be returned online for a refund.
We are pleased to offer you the convenience of in-store refunds and/or exchanges at retail locations for purchases made online via credit card under the following conditions:
Purchases made via PayPal and AfterPay can only be returned and/or exchanged via the Free Online Return Service and may not be exchanged in-store.
Online purchases may not be returned and/or exchanged to Outlet, David Jones stores and Airport locations.
Currently, online orders cannot be exchanged via our free return service.
If you would like to exchange your online order, you are able to do so at the following COACH stores:
St. Collins Lane
Auckland (Queen Street)
At COACH we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you an exchange or full refund in the same tender as the original payment under the following conditions:
COACH Outlet purchases must be returned to a COACH Outlet store.
COACH purchases made at David Jones stores and David Jones online store can only be returned to a David Jones store and are subject to their terms and conditions.
Purchases made outside of Australia or New Zealand may not be returned for change of mind.
We are pleased to offer our customers a 12 month warranty on most Coach products. In the event you find your item is carrying a manufacturer fault, we welcome you to bring your item into a COACH store for assessment provided the purchase was made at a local or international directly operated store and is accompanied by an itemised receipt. Should you not have your original receipt, we will make all attempts to locate it for you providing you have a bank statement or know the exact date and location of purchase.
In the event your purchase has been assessed to be carrying a manufacturer fault, we may repair, replace or refund you. We are unable to repair damage, return or exchange an item caused by regular wear and tear or misuse.
Please visit our Product Warranties and Care for further details
Please feel free to contact us at 1800 262 246 (Monday to Friday, 9am - 5pm) or email email@example.com if you have any concerns regarding the return of your purchase.