Return Policy

ONLINE RETURNS

At Coach we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you a full refund on your online order under the following conditions

  • Purchases must be returned within 30 days of receiving your order
  • Merchandise must be in new and unused condition with all labels and product swing tags attached.
  • For hygiene reasons earrings cannot be refunded for change of mind
  • Monogrammed and customised items cannot be returned.

If the returned merchandise does not meet the criteria above, the refund will be declined and the products will be returned to you

If you need to make a return of your online order, simply follow the instructions below

  1. Fill in your details on the Return Form and the postage label will be emailed to you
  2. Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging
  3. Once we receive your returned goods, we'll send you an email informing they have arrived safely. Our Returns Team will then inspect all returns within 2 business days to ensure they are in an undamaged condition
  4. Our Returns Team will then pass on details for all customer refunds to be processed as soon as possible, however, please allow an extra 2-10 days for the refund to appear on your credit card account to allow for bank processing.

Registered users can print the postage label, view Return Requests, and Status of each Return from My Account. Please ensure you are logged in when you request your Return.

PAYPAL & AFTERPAY RETURNS

Please note that all orders purchased using Paypal and Afterpay can only be returned for a refund via our Online Returns process. Orders made with Paypal and Afterpay may not be exchanged in-store and must be returned online for a refund. 

ONLINE EXCHANGES

Currently, online orders cannot be exchanged via our free return service.

If you would like to exchange your online order, you are able to do so at the following COACH stores:

NSW:
Chatswood Chase
Westfield Sydney
QVB (Women's & Men's)


VIC:
Chadstone
Emporium
St. Collins Lane

QLD:
Pacific Fair

NZ:
Auckland (Queen Street)

Online exchanges or returns are not available at David Jones, Outlets or Airport locations 

IN STORE RETURNS & EXCHANGES

Change of mind

At COACH we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you an exchange or refund under the following conditions

  • Purchases must be made in Australia or New Zealand and accompanied by an itemised receipt
  • Purchases must be returned within 14 days for a refund on non-discounted items
  • Purchases must be returned within 30 days for an exchange or credit note on non-discounted items
  • Discounted items can only be exchanged within 7 days of purchase. A discounted item refers to items on sale, has a promotion applied and/or an outlet item
  • Merchandise must be in new and unused condition with all labels and product swing tags attached
  • For hygiene reasons earring cannot be exchanged for change of mind
  • Monogrammed and customised items cannot be returned or exchanged

COACH Outlet purchases must be returned to a COACH Outlet store.

COACH purchases made at David Jones stores and David Jones online store can only be returned to a David Jones store and are subject to their terms and conditions.

Manufacture Fault

In the event that you find your purchase is carrying a manufacure fault, we invite you to bring your item into a COACH store for assessment under the following conditions:

  • Purchases must be accompanied by an itemised receipt
  • Product must be assessed by a COACH team member in a COACH store
  • In the unlikely event an item has been assessed as a manufacture fault, we are pleased to offer you an exchange or refund

For any further enquiries please feel free to contact us on 1800 COACHONLINE (1800 262 246) or email us at online@coachaustralia.com