Return Policy

ONLINE RETURNS

At Coach we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you a full refund on your online order under the following conditions

  • Purchases must be returned within 30 days of receiving your order
  • Merchandise must be in new and unused condition
  • Merchandise must be returned with all labels and product swing tags attached
  • For hygiene reasons earrings cannot be refunded for change of mind
  • Monogrammed items cannot be returned

If the returned merchandise does not meet the criteria above, the refund will be declined and the products will be returned to you

If you need to make a return of your online order, simply follow the instructions below

  1. Fill in your details on the Return Form and the postage label will be emailed to you
  2. Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging
  3. Once we receive your returned goods, we'll send you an email informing they have arrived safely. Our Returns Team will then inspect all returns within 2 business days to ensure they are in an undamaged condition
  4. Our Returns Team will the pass on details for all customer refunds to be processed as soon as possible, however, please allow an extra 2-10 days for the refund to appear on your credit card account to allow for bank processing.

Registered users can print the postage label, view Return Requests, and Status of each Return from My Account. Please ensure you are logged in when you request your Return.

For any further enquiries please feel free to contact us on 1800 COACHONLINE (1800 262 246)

PAYPAL & AFTERPAY RETURNS

Please note that all orders purchased using Paypal and Afterpay can only be returned for a refund via our Online Returns process. Orders made with Paypal and Afterpay may not be exchanged in-store and must be returned online for a refund. 

ONLINE EXCHANGES

Currently online orders cannot be exchanged.

Please return the product to us within 30 days of receiving your order for a refund using our free return service ensuring that all of our return conditions are met.

Alternatively, you are able to exchange or return your purchase at your nearest Coach Store

In store Exchange or Returns on online orders are not available at the following stores:

  • Coach David Jones Sydney
  • Coach David Jones Melbourne
  • Coach David Jones Perth
  • Coach David Jones Adelaide
  • Coach David Jones Brisbane
  • Coach David Jones Wellington
  • Coach Sydney International Airport
  • Coach Factory Outlets in Homebush, Birkenhead Point, Harbour Town, Essendon, South Wharf

Please note, this returns policy applies to online orders only. 

 

IN STORE RETURNS & EXCHANGES

Change of mind

At COACH we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you an exchange or refund under the following conditions

  • Purchases must be returned within 14 days for refund
  • Purchased must be returned within 30 days for exchange
  • An itemised record of purchase must be sited
  • Merchandise must be in new and unused condition
  • Merchandise must be returned with all labels and product swing tags attached
  • For hygiene reasons earrings cannot be exchanged for change of mind
  • Monogrammed items cannot be returned

COACH purchases made a David Jones online can only be returned to a David Jones store.

Fault

At COACH we seek the complete satisfaction of our customers. In the event that you find your purchase is carrying a manufacture fault, we are pleased to offer you an exchange or refund under the following conditions

  • Purchases must be returned within a reasonable timeframe for exchange, replacement or refund. 
  • An itemised record of purchase must be sited
  • Product must be assessed by a COACH team member before return granted

For any further enquiries please feel free to contact us on 1800 COACHONLINE (1800 262 246) or email us at online@coachaustralia.com

 

INTERNATIONAL RETURNS & EXCHANGES

Change of mind

At Coach we seek the complete satisfaction of our customers. In the event that you find your international purchase unsuitable, we are pleased to offer you an exchange under the following conditions

  • Purchases must be returned within 30 days
  • An itemised record of purchase must be sited
  • Product must be carried in our Australian market
  • Merchandise must be in new and unused condition
  • Merchandise must be returned with all labels and product swing tags attached
  • For hygiene reasons earrings cannot be exchanged for change of mind
  • Monogrammed items cannot be returned

Fault

At Coach we seek the complete satisfaction of our customers. In the event that you find your international purchase is carrying a fault, we are pleased to offer you an exchange under the following conditions

  • Purchases must be returned within 12 months
  • An itemised record of purchase must be sited
  • Product must be carried in our Australian market

For any further enquiries please feel free to contact us on 1800 COACHONLINE (1800 262 246) or email us at online@coachaustralia.com