At Coach we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you a full refund on your online order under the following conditions
If the returned merchandise does not meet the criteria above, the refund will be declined and the products will be returned to you
If you need to make a return of your online order, simply follow the instructions below
Registered users can print the postage label, view Return Requests, and Status of each Return from My Account. Please ensure you are logged in when you request your Return.
Please note that all orders purchased using Paypal and Afterpay can only be returned for a refund via our Online Returns process. Orders made with Paypal and Afterpay may not be exchanged in-store and must be returned online for a refund.
Currently, online orders cannot be exchanged via our free return service.
If you would like to exchange your online order, you are able to do so at the following COACH stores:
QVB (Women's & Men's)
St. Collins Lane
Auckland (Queen Street)
Online exchanges or returns are not available at David Jones, Outlets or Airport locations
Change of mind
At COACH we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you an exchange or refund under the following conditions
COACH Outlet purchases must be returned to a COACH Outlet store.
COACH purchases made at David Jones stores and David Jones online store can only be returned to a David Jones store and are subject to their terms and conditions.
In the event that you find your purchase is carrying a manufacure fault, we invite you to bring your item into a COACH store for assessment under the following conditions:
For any further enquiries please feel free to contact us on 1800 COACHONLINE (1800 262 246) or email us at email@example.com